FAQ
HOW CAN I CONTACT YOU?
You can e-mail the Gringo Bandito Store directly at roxy.angha@ceremonyofroses.com. Please include your full name, e-mail address, and your order number (if applicable). We are happy to help!
CAN YOU SHIP TO A PO BOX OR APO ADDRESS?
Yes we only offer FedEx Smart Post Shipping for PO Boxes and Military Addresses/ PO Boxes.
HOW LONG WILL MY ORDER TAKE?
Domestic Home Delivery and Smart Post orders are usually processed and shipped within 5-7 business days after order is placed.
Standard Overnight and 2-Day orders are usually processed and shipped within 1-2 business days after order is placed.
At this time, we are not able to offer delivery on Saturday (except FedEx Home Delivery and Smart Post where available) or Sunday. Shipping time will vary depending upon the shipping method chosen:
|
Shipping Type |
You Receive Your Package |
Exceptions |
|
|
FedEx Standard Overnight |
|
1 business day after ship date |
Not offered to all locations. |
|
FedEx 2-Day |
|
2 business days after ship date |
|
|
FedEx Smart Post |
|
2-8 business days after ship date |
Excludes Hawaii, Alaska, PO Boxes and military boxes. Delivery takes up to 5-12 business days. |
|
FedEx Home Delivery |
|
2-6 business days after ship date |
|
Once your package is in transit, please note that your order may be delayed due to inclement weather occurring along the shipment route, regardless of shipment method. We are not responsible for these delays.
MY MERCHANDISE WAS DAMAGED WHEN I RECEIVED IT, WHAT DO I DO?
Defective or damaged items may be exchanged for identical items only, and must be returned within 30 days of the invoice date. Please contact us at roxy.angha@ceremonyofroses.com to report a defective or damaged item. If the defective or damaged item is no longer available, we will fully refund the cost of the item plus the applicable portion of shipping charges. Refunds must be made to the credit card originally used to place the order.
WHAT IF AN ITEM IS OUT OF STOCK OR THE SHIPPING ADDRESS IS INCORRECT?
If there is an issue with your order, such as an item is out of stock or if the shipping address is incorrect we will reach out to you via email for additional information. However, If we do not hear back from you within 15 business days, we will cancel your order.
CAN I EXCHANGE AN ITEM FOR ANOTHER ITEM?
We want you to enjoy your purchase from the Gringo Bandito Store. If you are unhappy with your item or its size, please email us at roxy.angha@ceremonyofroses.com. We will be happy to exchange it for a different size of the same item, or a different item of equal or lessor value, provided that stock is available and it is within 30 days of delivery.
To protect our customers, our security procedures will not allow us to re-charge your card again for any additional amounts beyond the original order total. Therefore, if you would like to exchange your item for one which is more expensive, please contact us at roxy.angha@ceremonyofroses.com to arrange payment.
Unfortunately, we are not able to offer exchanges or refunds for international orders. Please note that all sales are final, and we are not able to issue refunds.
CAN I CANCEL MY ORDER?
Please contact us at roxy.angha@ceremonyofroses.com, and we will be happy to cancel your order if it has not yet been shipped. We are unable to cancel orders which have already shipped. Please note that online order status is approximate, and may not reflect recent shipment activity.
DO YOU SHIP INTERNATIONALLY?
At this time, we only ship to the United States. We hope to ship to additional countries soon.